Our office will close at 5pm on Monday 22 December 2025 and reopen on Monday 5 January 2026.
 
Rental Property Maintenance
 
For emergency maintenance during the Christmas closure period, please contact our rentals emergency line on 0488 707 011. We kindly ask that this number is used for emergencies only (see below "Definition of Emergency Repairs" for what qualifies). Please leave a detailed voicemail and/or send an SMS with photos and a brief description. We’ll make every effort to arrange urgent maintenance, noting this may depend on trade availability over the holiday period.
 
All other maintenance requests can be emailed directly to your Property Manager or sent to [email protected] and will be addressed when we return on Monday 5th January 2026. Before submitting a maintenance request, please refer to the troubleshooting guide below for assistance with common issues. If a trade attends a property and the issue is found to be caused by tenant misuse, the tenant may be liable for associated costs.
 
Payment of Rent
 
Rent payments are still required to be made on time during the Christmas closure period. Payments can be made via any NAB branch or through internet banking — rent receipting will continue to be processed throughout the office closure.
 
We kindly remind you of the importance of paying rent on time during the Christmas break.
 
National Australia Bank
SKIPPER ESTATE PTY LTD
BSB: 083 170
ACC: 83061 0465 
(KINDLY ENSURE YOU USE YOUR TENANCY ID OR FULL NAME AS BANKING REFERENCE)
 
Important: Tenants are not permitted to withhold rent in order to compel repairs. Doing so may be considered a breach of the tenancy agreement and could result in a breach notice being issued.
 
 
Wishing you a festive season filled with love, laughter, and joy—from our family to yours!

 

 

DEFINITION OF EMERGENCY REPAIRS
 

• A burst water service or serious water service leak

• A blocked or broken toilet; (Only an emergency if one toilet at the home; try plunging the toilet beforehand)

• A serious roof leak – contact State Emergency Service (SES) on 132 500

• A gas leak – if the outside gas meter appears to have a gas smell omitting, please contact the gas provider as they will come out to change the gas meter

• A dangerous electrical fault

• Flooding or serious flood damage – contact State Emergency Service (SES) on 132 500

• Major storm, fire or impact damage – contact State Emergency Service (SES) on 132 500

• A failure or breakdown of the gas, electricity or water supply to the premises

• A failure or breakdown of an essential service or hot water, cooking or heating appliance

• A fault or damage that makes the premises unsafe or unsecure

• A fault or damage likely to injure a person, damage the property or unduly inconvenience a resident of the premises 

• A serious fault in a staircase, or other common area or premises that unduly inconveniences a resident in gaining access to or using the premises

 

 

TROUBLESHOOTING GUIDE
 
 
HOT WATER SYSTEM
 

Is it gas or electric? Have you arranged for the connection of your gas or electricity?

If it is electric - Have you checked if your hot water system needs filling/topping up? There is normally a copper valve on an electric hot water system and an overflow pipe. Pull this lever up until a flow of water starts coming out of the overflow pipe. This normally needs to be done roughly every 6 months or so.

Ensure the fuse in the meter box is not switched off.

Ensure the water tap on the system is turned on.

If it is gas - check to see if the pilot light has gone out. Most gas hot water systems can be lit easily, some do require a trade. Instructions are usually on inside of the plate lid to unit or google the instructions.

POWER

Check the power/meter box in case the safety switch has tripped, reset and if it trips again you will need to unplug all appliances from the power points. Reset the switch and re-plug each of the items one at a time to identify what is causing the problem. Have you replaced light bulbs? (The cheaper home brands tend to blow very easily)
 

PLEASE NOTE: If an electrician is called out to the property and it is discovered that a faulty appliance is the cause, the tenant will be responsible for the call out fee.

 

BLOCKED DRAINS

Please avoid pouring fat or oil down the drain, as it can cause blockages in the pipes.

• Have you cleared the drain of any hair and soap build up?

• Have you tried using a plunger? Have you tried clearing the drains with specific cleaning agents for drains?
 

PLEASE NOTE: If a plumber is called out to the property and it is discovered that the drains are blocked due to items/products put down the drains by the tenant or tenants’ visitors, the tenant will be responsible for the call out fee.

 

OVEN NOT HEATING

• Have you checked the connections to make sure they are not lose or dirty?

• A build-up of grime and/or grease can cause elements to break down

• Some ovens require a switch on the wall to be turned on